Effective Date: [27/12/2024]
This Privacy Policy explains how Hanbal Coaching & Green Learning FZE, (“we”, “our”, or “us”) collects, uses, stores, and protects personal information when you use our website, enroll in courses through Tutor LMS, or purchase products and services via WooCommerce.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account & Profile Information (Tutor LMS)
When you register as a student or instructor, we collect:
- Full name
- Email address
- Username and password
- Profile details (bio, profile photo, learning preferences)
- Instructor credentials (if applicable)
1.2 Learning & Course Data (Tutor LMS)
We collect and store:
- Course enrollments and access history
- Lesson completion and progress tracking
- Quiz results, assignments, and certificates
- Comments, reviews, and discussions
- Instructor–student communications within the platform
This data is used only for educational purposes and platform functionality.
1.3 Order & Payment Information (WooCommerce)
When you purchase courses or services, WooCommerce collects:
- Billing and shipping details
- Order history and transaction records
- Payment method details
Important: We do not store your credit/debit card details. Payments are processed securely through third-party payment gateways (e.g., Stripe, PayPal, local UAE gateways).
1.4 Technical & Usage Data
We automatically collect:
- IP address
- Browser and device type
- Login timestamps
- Pages visited and actions taken
- Cookies and session data
2. How We Use Your Information
Your information is used to:
- Create and manage Tutor LMS accounts
- Provide access to purchased courses
- Track learning progress and issue certificates
- Process WooCommerce orders and payments
- Communicate updates, course notices, and support messages
- Improve website performance and user experience
- Prevent fraud and unauthorized access
- Comply with legal and regulatory obligations
3. Cookies & Tracking (WordPress, Tutor LMS & WooCommerce)
We use cookies to:
- Maintain login sessions
- Store cart and checkout data (WooCommerce)
- Remember user preferences
- Analyze traffic and usage patterns
You may disable cookies via your browser settings, but some features (checkout, course access) may not function correctly.
4. Sharing of Information
We do not sell or rent your personal information.
Your data may be shared with:
- Instructors – limited to student progress and course-related information
- Payment Gateways – for secure transaction processing
- Hosting & Email Providers – for system operations
- Legal Authorities – if required by law
All third parties are required to protect your data.
5. Instructor Access (Tutor LMS)
Instructors can access:
- Student names and course activity
- Assignment submissions and quiz results
- Course communications
Instructors are not permitted to use student data for marketing or external purposes.
6. Data Security
We use:
- SSL encryption
- Secure hosting environments
- Role-based access controls
- Regular software updates
While we take strong security measures, no online system can guarantee absolute protection.
7. User Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request account deletion
- Request a copy of stored personal data
- Opt out of marketing communications
Requests can be made via the contact details below.
8. Data Retention
We retain data:
- As long as your account is active
- As required for course completion records
- As required by WooCommerce accounting and tax regulations
You may request deletion of your account, subject to legal obligations.
9. Children’s Privacy
Our services are not intended for children under 13 years of age without parental consent. We do not knowingly collect data from minors.
10. Third-Party Plugins & Services
Our website uses third-party WordPress plugins including:
- Tutor LMS
- WooCommerce
- Payment gateways
- Analytics tools
These plugins may collect data as required for functionality and are governed by their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
12. Contact Information
For privacy-related questions or requests, contact us:
Website: http://www.hanbalcoaching.com
Email: [Your Email Address]
Business Name: Hanbal Coaching & Green Learning FZE
Location: United Arab Emirates